SoundCloud Go FAQ

What is SoundCloud Go/Go+?

As you know, SoundCloud Go/Go+, SoundClouds listener subscription service, launched in 2016.It is now available in multiple countries including the United States, United Kingdom, Ireland, France, Australia, New Zealand, Canada, Germany and the Netherlands with plans to roll out to more countries.

Update as of 4th June 2019: Soundcloud Go is now also available in the following additional countries: Belgium, Italy, Portugal, Spain, and Switzerland

What does this mean for me as a distributed label/artist?

Label Worx have a deal with SoundCloud which makes us a SoundCloud Premier Partner. The most exciting part of this is that Label Worx Distribution customers can now make money from their work and earn revenue that SoundCloud Go/Go+ generates from your tracks. 

How will I earn revenue through SoundCloud Go?

The revenue you earn through SoundCloud is subject to your Distribution deal. It will appear in your regular royalty statements from Label Worx.

How do I make my tracks available on SoundCloud Go/Go+?

How commercially released tracks are uploaded to SoundCloud differs from label to label. Some
labels prefer to deliver and control their catalogue through their supply chain, while others are
ok with you manually uploading the tracks directly as long as the correct metadata is entered.
There are processes in place which allow rightsholders to monetise both supply chain tracks
and manually uploaded tracks. Label Worx will automatically deliver your tracks like any other DSP unless you notify us you wish to opt out. Please keep in mind that you need to have all the necessary rights for any tracks you upload to your profile yourself.

To be clear, you should continue to use the platform as you always have been, uploading and sharing unique content directly to your SoundCloud account but you should allow your label or distributor to upload commercially released tracks.

How will SoundCloud Go/Go+ tracks appear on my SoundCloud profile?

If the tracks have been delivered through the supply chain by Label Worx to your
SoundCloud profile, they will appear, in most respects identical to a track you manually
upload. Users can interact with them by commenting, liking, sharing, playlisting etc. in exactly
the same way. You will be able to see the tracks on your account and manually edit the buy link
and description, but as the track’s details, metadata, availability and rights information are
delivered and controlled through the supply chain, these details will not be manually editable. If you want to make a request to remove or edit tracks on your profile, you must contact Label Worx and request a takedown. 

If a manually uploaded track has been claimed and monetized by Label Worx on your behalf, you will still be able to manually edit the track and its details.

In what order will my tracks appear on my SoundCloud profile?

Tracks will appear differently on each tab of your SoundCloud profile. These cannot be
edited/re-ordered.

‘Tracks’ tab: this is ordered by upload time
‘All’ tab: this is ordered by release date
‘Album tab’: this is ordered by release date
‘Stream’ based on the "all" tab, ie ordered by release date

Why are may tracks appearing as 30-second previews?

Your content may appear as 30-second previews for non-subscribers listening in the free
version of SoundCloud or in territories SoundCloud Go/Go+ hasn’t launched in yet.

Label Worx will make your tracks available to subscribers only, in the territories where we’ve
launched SoundCloud Go+. If this is the case, these tracks will appear as 30-second previews
for non-subscribers in those territories.

Tracks may also appear as 30-second previews In territories where SoundCloud Go/Go+hasn’t
launched yet. Good news is that SoundCloud Go/Go+ is now widely available, with more plans
to launch in other territories throughout the coming months and years.

What happens when a label or distributor delivers tracks but the tracks already exist on
my SoundCloud account?

Before your Label Worx delivers content to your SoundCloud profile, SoundCloud will
search, by ISRC, for any matching tracks which may already exist on your account. If an ISRC,
that is already live on the platform, matches with a feed delivered one, the manually uploaded
version of that track can be turned into the supply chain version, resulting in one single master
copy of each track. Please note, duplication may still occur, particularly if the existing tracks do
not have ISRC’s. Rest assured, SoundCloud are able to manage duplicate tracks if they live on
the same profile, please contact Label Worx Support to request this. 

Please note, any other manually uploaded tracks on your profile which aren’t considered
duplicates will be unaffected (but won’t earn revenue).

Will I lose my comments, plays, likes etc if tracks are merged?

No. SoundCloud will not be removing or replacing tracks which were already available on the
artist’s profile. Instead, the feed delivered rights will be applied to the existing track - complete
with its history of fan interactions - and the track will then start earning revenue as a
SoundCloud Go/Go+ track.

Will I lose any control over my profile?

You can still edit the description, social links, your spotlight (depending on your subscription),
and the images for your header and avatar. You still have full control of your comments and
messages. You can still organize your tracks into playlists and edit track descriptions, and buy
links. That said, you won’t be able to edit the title or release dates, nor change the audio of a
track uploaded through a label or digital distributor’s supply chain. If you’d like to make changes
to supply chain tracks, please contact Label Worx Support. 

What if I don’t have a SoundCloud profile?

That’s fine. SoundCloud will generate profiles for any artists where they’re unable to find an
existing one. We can then hand over access to any auto-generated accounts we create to
labels/artists. Please get in touch with Label Worx Support for details on how to do this.

What if my tracks show up in the wrong place?

All SoundCloud Go/Go+ tracks should be delivered to a profile which specifically represents the
artist (or artist collaboration) or label credited on the release. Through the onboarding process,
SoundCloud will work closely with Label Worx to identify which artist or label profiles the
content should be delivered to. However, if you notice a case where tracks appear on the wrong
profiles (for example, an artist has an existing profile, but their tracks have been assigned to an
auto-generated one, or to another artist with a similar name) these can be corrected. Please
contact Label Worx Support to make a request to move the tracks.

If I join the SoundCloud Premier program through Label Worx, do I get unlimited upload allowance? 

Being part of the Sound|Cloud premier program means that the upload time restriction will be removed from your account. however, you do not get the advanced analytics available on SoundCloud Pro Unlimited unless you pay for it separately.